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Ace Your Exam Preparation with It-Tests ServiceNow CIS-CSM Exam Questions

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To earn the ServiceNow CIS-CSM Certification, candidates must pass a rigorous 60-question multiple-choice exam within 90 minutes. CIS-CSM exam is designed to test the candidate's knowledge of customer service management processes, including incident management, problem management, change management, and request fulfillment. CIS-CSM exam also covers topics such as customer service automation, including chatbots and virtual agents, and customer service performance management, including metrics and reporting.

Earning the ServiceNow CIS-CSM certification is an excellent way for professionals to demonstrate their expertise in customer service management solutions. It is also a fantastic opportunity for individuals to advance their career in the IT industry. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification not only validates an individual’s knowledge and capabilities in implementing and managing CSM solutions, but it also provides a competitive edge in the job market.

How to book the ServiceNow Certified CIS CSM

Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ITSM Implementation training prerequisit- Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist - IT Service Management exam only.

During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.

The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.

Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q190-Q195):

NEW QUESTION # 190
In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)

A. Blocked by approval
B. Blocked by case task
C. Blocked by internally
D. Blocked internally and by customer

Answer: C,D

NEW QUESTION # 191
How can multiple service catalogs be made available on the Customer Service Portal?

A. Include them in the list of service catalogs on the Customer Service Portal record
B. Create user criteria for each of the applicable service catalogs
C. Only the Customer Service service catalog can be used on the Customer Service Portal
D. Add them to the list of service catalogs in the Customer Service Portal header widget options

Answer: A

NEW QUESTION # 192
Which of the following are true regarding the Community Portal application? (Choose two.)

A. It is available by default with the Support and Service portals
B. It is available to any customer with a Community license
C. Most of the configuration does not require System Administrator role
D. It is only available to CSM license holders

Answer: B,D

Explanation:
- Licensed for the Customer Service Management application & licensed for HR Service Delivery, so c. is wrong, which makes a. a logical choice - "The roles required to define requirements and set up forums include sn_communities.admin or sn_communities.forum_admin." (d.) Source: - https://docs.servicenow.com/bundle
/utah-customer-service-management/page/product/customer-communities/task/activate-communities.html (licensing) - https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer- communities/reference/r_setup-communities-admin.html(

NEW QUESTION # 193
What is knowledge article versioning?

A. The ability to manage and track article updates Most Voted
B. A knowledge article publishing guide
C. A knowledge article numbering guide
D. A content tracker for knowledge articles

Answer: D

NEW QUESTION # 194
In the Customer Service Management space, what does the term asset management mean?

A. A set of business activities and processes used to track assets
B. Tracking products or services customers are using
C. Tables in the Asset application
D. Financial, contractual and inventory information of assets

Answer: D

NEW QUESTION # 195
......

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